Play Smart, Stay in Control —
Responsible Gaming at 9bbd

1. Our Commitment to Responsible Gaming

9bbd is built on the belief that online gaming should be a source of entertainment — a way to enjoy cricket betting, slots, and live casino games in a safe, controlled environment. We recognise that for the majority of our players across Bangladesh, from Dhaka to Chittagong, Sylhet to Cox's Bazar, gambling is exactly that: a leisure activity enjoyed responsibly alongside everyday life.

However, 9bbd also acknowledges that a minority of players may develop unhealthy patterns of gambling behaviour. Problem gambling is a recognised condition that can affect people of any background, income level, or experience. The 9bbd responsible gaming programme exists to provide practical safeguards, early intervention tools, and clear pathways to professional help for any player who needs them.

Our responsible gaming commitments are not an afterthought — they are embedded in the architecture of the platform. Every account management page on 9bbd places responsible gaming controls within two clicks of the home screen. We never make it harder to limit your play than it is to increase a deposit.

2. 18+ Age Restriction

9bbd operates exclusively for adults. The minimum age requirement to create an account and use any part of the 9bbd platform is 18 years old. This applies to all players in Bangladesh regardless of the game type, bet size, or payment method used.

2.1 Age Verification Process

All new 9bbd accounts are subject to an age and identity verification process as part of our Know Your Customer (KYC) obligations. Players will be required to submit a copy of a government-issued photo ID, such as a Bangladesh National Identity Card, passport, or driving licence, confirming that they are aged 18 or above. Accounts that cannot be verified as belonging to an adult will be suspended pending review, and any balance held will be returned to the original deposit source.

2.2 Protecting Minors

If you are a parent or guardian and you believe a minor in your household has accessed the 9bbd platform, please contact our support team immediately. We will investigate and close the account as a priority. We also strongly recommend the use of parental control software to restrict access to gambling websites on shared or family devices. 9bbd will never knowingly allow a person under 18 to hold an active account or participate in any game.

3. Self-Exclusion Tools

Self-exclusion is a voluntary agreement between you and 9bbd to prevent you from accessing your account and placing bets for a defined period. It is one of the most effective tools available for players who feel their gambling is getting out of hand and want a firm, enforced break.

3.1 Available Exclusion Periods

• 1 Month — a short-term break for players who want a reset
• 3 Months — a medium-term exclusion allowing time for reflection
• 6 Months — a longer break for those experiencing noticeable difficulties
• 1 Year — an extended exclusion for serious concerns
• Permanent Exclusion — an indefinite closure of your 9bbd account with no option to reopen

3.2 How to Request Self-Exclusion

• 1
  Log in to your 9bbd account and navigate to the Account Settings section from your profile dashboard.
• 2
  Select "Responsible Gaming" from the settings menu to access the full suite of player protection tools.
• 3
  Choose "Self-Exclusion" and select your preferred exclusion period from the available options listed above.
• 4
  Confirm your selection. The exclusion takes effect immediately and cannot be reversed by contacting support during the active period.
• 5
  Alternatively, contact support directly via live chat or by emailing [email protected] and a team member will apply the exclusion on your behalf, typically within one hour.

3.3 What Happens During Self-Exclusion

Once self-exclusion is active, your 9bbd account is immediately deactivated. You will not be able to log in, place bets, or access the gaming lobby. All scheduled bonus credits are cancelled. Marketing emails, SMS messages, and promotional notifications are suspended for the duration of the exclusion. Any funds remaining in your account balance at the time of exclusion can be withdrawn; simply contact support before the exclusion is confirmed to arrange this.

4. Deposit & Spending Limits

Managing how much money you put into your account is one of the simplest and most powerful ways to keep your gambling under control. 9bbd provides flexible deposit limit settings that can be configured at any time from your account dashboard.

4.1 Types of Limits Available

• Daily Deposit Limit: Caps the total amount you can deposit within any 24-hour period
• Weekly Deposit Limit: Caps deposits within any rolling 7-day window
• Monthly Deposit Limit: Caps deposits within any rolling 30-day window

4.2 How Limits Work

Deposit limits apply across all payment methods on your 9bbd account — bKash, Nagad, Rocket, Upay, and bank transfers all count toward the same limit total. Reducing a deposit limit takes effect immediately. Increasing a deposit limit is subject to a mandatory 7-day waiting period before the higher limit becomes active, giving you time to reconsider. This asymmetry is intentional: it makes it easy to protect yourself and harder to undo that protection impulsively.

5. Time-Out & Cool-Off Features

A time-out is a shorter, temporary break from 9bbd that differs from self-exclusion in that it has a fixed end date after which your account automatically becomes accessible again. Time-outs are designed for players who want a structured pause without committing to a longer exclusion period.

5.1 Available Time-Out Durations

• 24 Hours — useful after a difficult session when you need immediate distance
• 48 Hours — a weekend break or short pause over a holiday period
• 7 Days — a week-long reset, suitable for reviewing your play patterns
• 30 Days — a month-long break for players who want a longer pause without permanent exclusion

5.2 Time-Out vs Self-Exclusion

The key difference between a time-out and self-exclusion is reversibility. A time-out expires automatically after the chosen period and your account resumes normal status. Self-exclusion, by contrast, cannot be reversed before the period ends regardless of your request — this is a deliberate protection feature. If you are unsure which option is right for you, the 9bbd responsible gaming support team can help you make an informed choice.

6. Warning Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. The following warning signs are commonly associated with harmful gambling behaviour. If any of these resonate with your own experience, we encourage you to use the tools available on 9bbd and to seek professional support.

Recognising these signs in yourself — or in someone you care about — is the first and most important step. The 9bbd platform is designed to make it as easy as possible to act on that recognition immediately.

7. Getting Help & Support

If gambling is causing problems in your life or the life of someone you know, you do not have to face it alone. The 9bbd support team is trained in responsible gaming and can provide immediate, confidential assistance at any time of day or night.

9bbd encourages any player who is struggling to reach out without hesitation or embarrassment. All responsible gaming enquiries are handled with complete confidentiality. Our team will never share details of your contact with other players, and discussions about problem gambling will not affect the status of any pending withdrawal requests.

8. Responsible Play Tips

For the majority of 9bbd players, gambling remains a safe and enjoyable leisure activity. The following practical guidelines help keep it that way:

• Set a budget before you play and commit to it regardless of how the session goes. Decide in advance the maximum amount you are willing to lose and treat that as the cost of entertainment, not an investment.
• Never chase losses. The odds of recovering a losing session by playing more are not in your favour. If you have reached your session budget, close the game and walk away.
• Take regular breaks. Use the session reminder feature on 9bbd to step away every hour. Continuous, uninterrupted play impairs judgement and contributes to overspending.
• Do not gamble when stressed, tired, or upset. Emotional states reduce rational decision-making and increase the likelihood of chasing losses. The 9bbd platform is for entertainment, not emotional escape.
• Keep gambling separate from other areas of your life. Gambling money should come from a dedicated entertainment budget, not from savings, bill money, or emergency funds.
• Balance gambling with other activities. Healthy leisure involves a range of activities. If gambling is increasingly your primary source of entertainment or excitement, consider whether the balance needs to change.
• Keep track of time and money. It is easy to lose track of both during an engaging gaming session. Use the account history tools on 9bbd to review your deposits, bets, and time played regularly.
• Gambling is not a financial strategy. Never rely on gambling winnings to pay bills, debts, or living expenses. Treat every session as discretionary entertainment spending with no guaranteed return.