Your Privacy Matters at 9bbd — Our Commitment to You

1. Information We Collect

9bbd collects personal data in several ways: directly from you when you register an account or complete a KYC verification; automatically when you use our platform; and from third-party payment service providers when you make deposits or withdrawals.

1.1 Registration Data

When you create a 9bbd account, we collect the following information:

• Full legal name
• Date of birth
• Residential address (including city, district, and postcode)
• Email address
• Mobile phone number
• Preferred currency and language settings

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer process, we may collect copies of:

• Government-issued photo identification (National Identity Card, passport, or driving licence)
• Proof of address documents (utility bill, bank statement, or official correspondence dated within 90 days)
• Proof of payment method (screenshot or statement confirming ownership of the bKash, Nagad, Rocket, Upay, or bank account used for deposits)

1.3 Financial Transaction Data

When you make a deposit or request a withdrawal, 9bbd records transaction details including the payment method used, transaction amount in Bangladeshi Taka (৳), transaction date and time, and the reference numbers provided by the payment provider. 9bbd does not store full payment card numbers, bKash PINs, or mobile banking passwords.

1.4 Usage and Technical Data

When you access and use the 9bbd platform, our servers automatically collect certain technical information, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, features used, and time spent on the platform
• Session start and end times
• Game activity logs (bets placed, games played, outcomes recorded)
• Error and crash reports

This technical data is used primarily for security monitoring, fraud prevention, responsible gaming compliance, and platform performance optimisation. It does not constitute profiling for commercial marketing purposes.

1.5 Communications Data

If you contact the 9bbd support team via live chat, email, or any other channel, we retain records of that correspondence. This includes the content of your messages, the date and time of contact, and the resolution provided. These records allow us to provide consistent, high-quality support and to investigate complaints effectively.

2. How We Use Your Data

9bbd processes your personal data for the following purposes, each of which has a lawful basis under applicable data protection principles:

Purpose	Data Used	Lawful Basis
Account creation and management	Registration data, contact details	Performance of contract
Age and identity verification (KYC)	KYC documents, registration data	Legal obligation
Processing deposits and withdrawals	Financial transaction data, payment method details	Performance of contract
Fraud prevention and security monitoring	Usage data, IP address, device data	Legitimate interest
Responsible gaming compliance	Usage data, game activity logs, self-exclusion records	Legal obligation / Legitimate interest
Customer support	Communications data, account data	Performance of contract
Platform analytics and improvement	Aggregated, anonymised usage data	Legitimate interest
Promotional communications (opt-in only)	Email address, name, preferences	Consent

9bbd does not use personal data for automated decision-making or profiling that produces legal or similarly significant effects on you, except where this is strictly necessary for fraud detection and prevention, in which case you have the right to request human review of any automated decision.

3. Data Sharing & Disclosure

9bbd does not sell, rent, or trade personal data. We share data only in the following limited circumstances:

3.1 Payment Service Providers

To process deposits and withdrawals, 9bbd shares the minimum necessary financial and identity data with our approved payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, and Mastercard. These providers are contractually required to handle data securely and use it solely for transaction processing purposes.

3.2 Game Studio Providers

The casino and sports betting games available on 9bbd are supplied by third-party studios including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming. These studios may process certain gameplay data (such as bet amounts and game session IDs) through their own certified servers. Game providers are contractually prohibited from using player data for any purpose other than delivering the game service to 9bbd.

3.3 Legal and Regulatory Disclosure

9bbd may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by applicable law, court order, or in connection with the investigation of fraud, money laundering, or other financial crime. In such cases, 9bbd will disclose only the data that is strictly required to satisfy the legal obligation.

3.4 Business Transfers

In the event that 9bbd undergoes a merger, acquisition, or sale of all or part of its business assets, personal data held about registered players may be transferred to the successor entity as part of that transaction. Players will be notified of any such transfer and of any material changes to the way their data is processed that result from it.

4. Cookies & Tracking

9bbd uses cookies — small text files stored on your device — and similar technologies to operate the platform, ensure security, and understand how players interact with our services. The following categories of cookies are in use:

4.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They manage your login session, remember your language preference, and maintain the integrity of the game session. Without these cookies, core platform features cannot operate. No consent is required for strictly necessary cookies.

4.2 Analytical Cookies

We use anonymised analytical cookies to understand aggregate usage patterns — for example, which game categories are most popular, at what times of day the platform experiences peak traffic, and where players commonly encounter errors. This data is used exclusively to improve the 9bbd experience and is never shared with advertising networks.

4.3 Security Cookies

Security cookies support fraud detection and account protection measures. They help identify unusual login patterns, detect automated bot activity, and flag potentially compromised sessions for review by our security team.

4.4 Managing Cookies

Most web browsers allow you to control cookie behaviour through the browser settings menu. You can choose to block all cookies, delete existing cookies, or be notified each time a cookie is set. However, please note that blocking strictly necessary cookies will prevent you from logging in to your 9bbd account and using core platform features.

5. Data Security

9bbd employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Key measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage of sensitive personal data, including KYC documents and payment records, at rest
• Access controls that restrict staff access to personal data on a strict need-to-know basis, with access logs maintained for audit purposes
• Regular security assessments and vulnerability testing of the platform infrastructure
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access
• Automated fraud detection systems that monitor account activity in real time for signs of compromise

While 9bbd takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 9bbd will notify affected players promptly and will take all necessary remedial action.

6. Data Retention

9bbd retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following general retention periods apply:

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	Legal obligation, dispute resolution
KYC verification documents	Duration of account + 5 years after closure	Anti-money laundering compliance
Financial transaction records	7 years from transaction date	Financial regulation, tax compliance
Game activity logs	3 years from the date of the session	Responsible gaming, dispute resolution
Support correspondence	3 years from last contact	Service quality, complaint handling
Marketing preferences (opt-in)	Until consent is withdrawn	Consent-based processing

When data reaches the end of its retention period, it is securely deleted or anonymised such that it can no longer be linked back to any individual player. Anonymised, aggregated data may be retained indefinitely for statistical analysis and platform improvement.

7. Your Privacy Rights

As a 9bbd player, you have a number of rights in relation to the personal data we hold about you. These rights may be exercised by contacting 9bbd support via live chat from your account dashboard or by emailing [email protected] (plain text — not a link). We will respond to all verified privacy rights requests within a reasonable timeframe, typically within 30 days.

Please note that some rights are subject to limitations. For example, 9bbd cannot delete financial transaction records that we are legally required to retain for regulatory compliance purposes. Where a right cannot be fully exercised, we will explain the reason clearly in our response.

8. Policy Updates & Contact

9bbd reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. The date of the most recent revision is always displayed at the top of this page. Where changes are material, we will notify registered players by email prior to the changes taking effect.

We encourage you to review this Privacy Policy periodically to stay informed about how 9bbd protects your personal data. Your continued use of the 9bbd platform following any update constitutes acceptance of the revised policy.

If you have any questions, concerns, or complaints about this Privacy Policy or about how your personal data is handled, please contact the 9bbd Data Support team: